Our router, a BT Home Hub 15
Possibly the first edition of Home hub
I don't believe that there were 15 iterations before ours...
Wouldn't do broadband.
I rang the service line to be told that all should be well in our area.
Then husband set off up stairs to ring the help desk...
Free call from a land-line you see.
After talking to a machine that wasted time by repeatedly testing the phone line (er...husband was using the phone line, so why would there be a problem?) he was eventually routed to a person who would have had him dismantle the ADSL connection blah blah blah and was certain that the problem must be micro-filters.
This was rather like the time when our phone line really did have a problem (roots from the trees over the road had got into' the cables!) and I had to disconnect something and reconnect to qualify for the engineer to come around with the warning that this would cost £100+ if the fault was on our side.
Meanwhile, I connected to the router via my Eee.
Not the same as connecting to Google.
Reconnected the router that way.
So, now back online
what was the first, most important thing to do?
I wrote an email of complaint to BT about the absence of a tech desk staffed with geeks. For in times like these only a geek will do. BT's advice to customers, apart from turn it off and on again was to visit their forum- there customers can while away a merry hour reading accounts from fellow BT users lost in the fog of zero information, and lose the will to live whilst skim reading through endless rambling anecdotes....BT says that there are many people who find the forum useful.
Best of all of course is the sterling advice to check your internet connectivity online.
Do you think the person who wrote that was sniggering as the words were uploaded. I would be if I wrote it. Likewise with the suggestion to use our forum. I'd be falling off my chair, with the sheer, Situationist hilarity of juxtaposing impossible things together.
Connect to the internet when there is no internet connection.
It is something like
Suiwo, the disciple of Hakuin, was a good teacher. During one summer seclusion period, a pupil came to him from a southern island of Japan. Suiwo gave him the problem: "Hear the sound of one hand."
The pupil remained three years but could not pass this test. One night he came in tears to Suiwo. "I must return south in shame and embarrassment," he said, "for I cannot solve my problem." "Wait one week more and meditate constantly," advised Suiwo. Still no enlightenment came to the pupil. "Try for another week," said Suiwo. The pupil obeyed, but in vain. "Still another week." Yet this was of no avail. In despair the student begged to be released, but Suiwo requested another meditation of five days. They were without result.
Then he said: "Meditate for three days longer, then if you fail to attain enlightenment, you had better kill yourself."
On the second day the pupil was enlightened.